Refund Policy

Last updated: 06 December 2025

1. Refund Eligibility

2. Cooling-Off Period

In accordance with the Consumer Protection Act 68 of 2008, you have the right to cancel your purchase within 5 business days of the transaction date for a full refund, provided the voucher has not been used.

After the cooling-off period, refunds are granted at our discretion based on the circumstances.

3. Refund Request Process

Step 1: Submit Your Request

Email your refund request to refunds@inxy.co.za with the following information:

• Your full name
• Phone number used for purchase
• Email address
• Voucher code (if received)
• Payment reference number
• Date of purchase
• Reason for refund request

Step 2: Verification

Our team will verify your purchase and check the voucher status to confirm it has not been used or partially redeemed.

Step 3: Review

We will review your request and determine eligibility based on this policy. You will receive a response within 3 business days.

Step 4: Processing

If approved, refunds will be processed within 7-10 business days to the original payment method.

4. Refund Methods

Refunds will be issued to the original payment method used:

• Card payments (via Paystack): Refunded to the original card
• Bank transfers (via Ozow): Refunded to the source bank account

Please note that your bank may take additional time to process the refund and reflect it in your account.

5. Non-Refundable Circumstances

Refunds will not be granted in the following cases:

• The voucher has been partially or fully redeemed
• The voucher has expired
• The refund request is made more than 14 days after purchase
• The voucher was obtained through fraudulent means
• The voucher was purchased through unauthorized channels
• The request is due to change of mind after the cooling-off period

6. Technical Issues

If you experience technical issues with your voucher, such as:

• Not receiving your SMS with voucher details
• Receiving an invalid voucher code
• Payment processed but no voucher issued

Please contact us immediately at support@inxy.co.za. We will investigate and either resolve the issue or process a refund as appropriate.

7. Duplicate Purchases

If you accidentally make a duplicate purchase:

• Contact us within 24 hours of the purchase
• Provide both transaction references
• Do not use either voucher until the issue is resolved

Duplicate purchases are eligible for a full refund of one voucher if reported promptly.

8. Cancellation by INXY

We reserve the right to cancel vouchers and issue refunds if:

• Fraudulent activity is detected
• Payment is subsequently reversed or disputed
• The voucher was issued in error
• Required by law or regulation

9. Disputes

If you disagree with our refund decision:

1. Reply to our decision email within 7 days
2. Provide any additional information or evidence
3. Request escalation to a senior review

If you remain unsatisfied, you may lodge a complaint with the National Consumer Commission.

10. Contact Us