Privacy Policy

Last updated: 06 December 2025

1. Information We Collect

1.1 Personal Information

When you purchase a voucher or use our services, we may collect:

• Contact Information: Phone number, email address
• Transaction Information: Voucher amounts, payment references, purchase dates
• Payment Information: We do not store credit card details. All payments are processed securely through our payment partners (Paystack, Ozow)

1.2 Automatically Collected Information

When you access our platform, we automatically collect:

• IP address and browser type
• Device information and operating system
• Pages visited and time spent on our platform
• Referring website addresses

2. How We Use Your Information

We use the information we collect to:

• Process and fulfill voucher purchases
• Send voucher codes and PINs via SMS
• Provide customer support and respond to inquiries
• Process payments through our secure payment providers
• Prevent fraud and unauthorized transactions
• Comply with legal obligations and regulatory requirements
• Improve our services and user experience
• Send important service-related communications

3. Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information with:

• Payment Processors: Paystack and Ozow to process your transactions securely
• SMS Service Providers: To deliver your voucher codes via SMS
• Participating Merchants: Only the minimum information necessary to process voucher redemptions
• Legal Authorities: When required by law, court order, or to protect our legal rights

4. Data Security

We implement appropriate technical and organizational measures to protect your personal information, including:

• SSL/TLS encryption for all data transmission
• Secure hashing of sensitive voucher data (PINs)
• Regular security assessments and updates
• Access controls and authentication measures
• Secure data storage with industry-standard protection

5. Data Retention

We retain your personal information for as long as necessary to:

• Provide our services and fulfill voucher obligations
• Comply with legal and regulatory requirements
• Resolve disputes and enforce our agreements

Voucher transaction records are retained for a minimum of 5 years in accordance with South African financial regulations.

6. Your Rights (POPIA Compliance)

Under the Protection of Personal Information Act (POPIA), you have the right to:

• Access: Request a copy of your personal information we hold
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information (subject to legal retention requirements)
• Object: Object to processing of your personal information for direct marketing
• Withdraw Consent: Withdraw previously given consent at any time
• Lodge a Complaint: Lodge a complaint with the Information Regulator

7. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience. For detailed information, please see our Cookie Policy.

8. Third-Party Links

Our platform may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to read their privacy policies.

9. Children's Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child, we will take steps to delete it.

10. International Data Transfers

Your information may be processed by our service providers located outside South Africa. We ensure appropriate safeguards are in place to protect your information in accordance with applicable data protection laws.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the "Last updated" date. Your continued use of our services after changes constitutes acceptance of the updated policy.

12. Contact Us

If you have questions about this Privacy Policy or wish to exercise your rights, please contact us:

13. Information Regulator

If you are not satisfied with our response to your privacy concerns, you may lodge a complaint with: